About the Job Content Optimization for Sales Conversion: Manage and optimize product listings (titles, descriptions, images, keywords) to improve visibility and conversion rates. Collaborate with internal teams to ensure product content reflects current promotions, features, and updates. Order Processing and Fulfillment: Ensure timely order processing across Amazon and eBay, coordinating with state branches for efficient dispatch. Maintain accurate tracking information across platforms and promptly update marketplaces on order status/tracking. Handle order discrepancies, returns, and refunds in collaboration with customer service and finance teams. Customer Reviews and Feedback Management: Monitor and manage customer reviews across e-commerce platforms, addressing negative feedback and engaging with positive reviews. Implement strategies to encourage positive reviews and improve overall product ratings. Competitive Analysis and Market Insights: Conduct competitive analysis to benchmark products against competitors across marketplaces. Identify trends, product features, and competitive pricing to inform sales strategies. Stay updated on best practices in e-commerce to enhance platform performance. Marketplace Expansion: Research and identify new marketplace platforms that could drive revenue growth in Australia, New Zealand, and South East Asia. Recommend and implement strategies to launch and grow presence on these platforms. Performance Reporting and Analysis: Track and report on key metrics, including sales conversion rates, order processing times, customer reviews, and marketplace performance. Provide regular reports (monthly) to management on performance across marketplaces, highlighting trends and opportunities for improvement. Analyze data to recommend actionable insights to improve sales, visibility, and operational efficiency.