Manila City, Metro ManilaMandaluyong City, Metro Manila
Permanent
Full-time
22 days ago
OverviewThis will be Work On Site in Shaw, Mandaluyong and on a Night shift/shifting schedule. This will be supporting for one of the largest Graphic Design software platform globally.Join our team as a Print Specialist - Design, where you'll be the key to enhancing customer satisfaction by resolving print quality and design issues. Use your expertise to bridge the gap between customers and internal teams, ensuring flawless orders and an exceptional experience every time!ResponsibilitiesEffectively support Print customers directly to resolve complex Print Quality issues: Support users directly across different modalities (email, live chat, or phone in the future), utilizing guidance on procedures and policies to resolve user issues. Craft accurate answers and champion patience and empathy when engaging with users, leveraging tools like ZendeskServe as an escalation point, as needed: Serve as internal support for CHT Specialist quality inquiries. Collaborate with CHT Print/UserVoice to ensure overall customer and product satisfactionLeverage Design knowledge to assist customers: Leverage knowledge of Print file design to assist customers in troubleshooting Print issues relating to design, file export, color, image, quality, etc. Use tools like Adobe Photoshop or In Design.Find and address common opportunities: Be the voice of the users and constantly advocate for continuous improvement, ensuring that issues are corrected at the source.Support users with other queries: Support customers on non-design issues as volume or ticket flow requires.Has Customer service skills such as issue/root cause diagnosis, empathetic resolution, effective communicationMust be highly proficient in industry standard design software (Acrobat Pro, Adobe Illustrator, Photoshop, InDesign) and other applicable programsAbility to work on a shifting scheduleStrong attention to detail and willingness to learn existing and contribute to creating new workflowsTime-management skillsExcellent communication skills, both written and verbalQualificationsIt would also be advantageous if you have:Proficient knowledge of CanvaProficient knowledge of prepress and printing standardsProficient knowledge of CMYK, RGB, color modes, conversionOrganizational skills, adaptability and composure under fire are equally importantProduction design experience
