Operation Project Manager/Call Center Manager

Staff4Me

Cebu City, Cebu
Permanent
Full-time

19 days ago
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Staff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that requires strong leadership skills, project management expertise, and the ability to drive continuous improvement in our call center operations.Responsibilities

Salesforce Report
High level case managementon all prodicts and depratment
Be able to call the attention of those that are not performing well
Attend meeting and create report on the progress of the team as a whole

Requirements

3-5years of experience in call center management or related role.
Proven experience in project management and driving process improvements.
Excellent leadership and people management skills.
Strong analytical and problem-solving abilities.
Ability to effectively communicate with clients, stakeholders, and team members.
Experience in analyzing call center metrics and implementing performance improvement strategies.
Proficiency in using call center software and systems.
Knowledge of relevant industry regulations and best practices.
Ability to multitask and prioritize tasks in a fast-paced environment

Staff4Me