ServiceNow Developer
- Taguig City, Metro Manila
- Permanent
- Full-time
- Support the business requirements gathering from the end-users or other IT teams and propose optimal technical solutions to fulfill user's requests or fix problems in the assigned area.
- Responsible for technical design, development, unit testing, and production deployment.
- Ensure that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle.
- Ensure consistency and standardization of the ServiceNow applications in the assigned area.
- Ensure that the required system documentation is completed and delivered before Go-Live.
- Actively contribute to Knowledge Base creation.
- Oversee a small team of external developers and maximize the team's performance.
- Provide timely technical support for issue resolution for both project and maintenance modes, including data maintenance and user access administration, coordinate activities with IT and business teams involved.
- Proactively analyze technology trends and JTI business demand to identify potential business opportunities and consult end-users on ServiceNow platform capabilities.
- Continuously review performance, in accordance with JTI KPI's and SLA's, and take necessary actions to improve as needed.
- University Degree, preferably in IT.
- 3 years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutovers.
- Expert knowledge of ServiceNow platform, administration, Workspace configuration.
- Knowledge of ServiceNow HRSD module is a very big plus.
- Solid experience with ServiceNow integrations.
- Good understanding of the key IT processes, knowledge of ITIL or similar framework development experience in Agile projects.
- 1+ year of Team leader experience is significant advantage.
- Good knowledge of ServiceNow platform architecture will be a plus.
- Strong interpersonal communication skills, ability to deliver on time and follow-up promptly on any issues and/or risks identified.
- Fluent in English.
Assessment tests
Interviews
Offer. Each step is eliminatory and may vary by role type.At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.