TASQ is looking for Spanish-speaking bilingual call center agents who are prepared to work on-site in Taguig, starting May 12.The pre-screening interview will be conducted over the phone, so please make sure your phone line is available.**In this role, you will:**- Assist customers by empathetically addressing their inquiries or concerns regarding financial products and services via various communication channels, including phone, text, chat, and video chat, in a fast-paced, high-volume environment.- Work alongside the customer service team to carry out moderately complex support tasks.- Minimize risk by following all policies and procedures and staying informed of any updates.- Promote digital services such as online statement delivery, e-signature paperwork, and other digital options as required.- Receive guidance from the customer service supervisor and escalate non-routine inquiries as necessary.**Required Qualifications:**- At least 2 years of experience in Customer Service, Financial Services, or Contact Centers, or an equivalent combination of work experience, training, military experience, or education.**Desired Qualifications:**- At least two years of college completed.- Over 2 years of experience as a Spanish Bilingual Customer Service Representative.- Foreign applicants must hold a valid work visa.**Job Expectations:**- Must complete the entire required training period.- Availability to work additional hours as needed.- On-site work at the specified location is mandatory.- Flexibility with the work schedule and arrangements is necessary.
