Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Summary: As a Service Management Lead, you will oversee the delivery of various programs and projects while ensuring effective management of services. Your typical day will involve coordinating projects through contract management, fostering relationships with key stakeholders, and ensuring that the strategic agenda is met with high levels of commitment and collaboration. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate communication between teams to ensure alignment on project goals. - Monitor project progress and provide regular updates to stakeholders. - Identify potential risks and develop mitigation strategies to address them. - Support the development of best practices and process improvements within the service management framework. Professional & Technical Skills: - Required Skill: Expert proficiency in Infrastructure Service Management. - Additional Good To Have Skills: Experience with Customer Interaction Management. - Strong understanding of service delivery frameworks and methodologies. - Proficient in project management tools and techniques. - Ability to analyze service performance metrics and implement improvements. - Excellent communication and interpersonal skills to engage with diverse stakeholders. Additional Information: - The candidate should have minimum 2 years of experience in Infrastructure Service Management. - This position is based at our Manila office. Minimum 2 year(s) of experience is required About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .Join Accenture to work at the heart of change. Visit us at Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.