Product Operations Associate

• Assist the AGM@Convene Team in customer satisfaction and retention by ensuring proper on-boarding of clients, getting clients feedback, addressing their concerns, and handling of clients additional requests
• Assist in facilitating annual general meetings, conducts dry-runs and trainings among C-level executives/board members/ shareholders
• Shape the flow and conduct of a clients annual general meeting with their knowledge of the product
• Manage events and projects based on client needs, and scheduling meetings for in-depth discussions on requirements
• Follow up pending actions from customers and other resources in the organization, and track each call to resolution.
• Develop and maintain good working relationships with clients by providing timely responses to customer requests through calls, chats and/or emails
• Coordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfaction
• Visit client sites to provide onsite account support as the need arises
• Help in generating and following-up sales or business leads
• Compose client correspondence and helpful product guides
• Maintain and update global account team databases and contact lists
• Stay abreast on company products and services

• Bachelors degree in publications, communications, business, management or equivalent
• A customer service background or account coordination or management experience is a plus
• Experience in project and events management
• Fast learner and tech-savvy
• Strong familiarity with video-conferencing software
• Excellent people skills
• Patient, flexible and can work under extreme pressure
• Strong organizational, monitoring, and coordination skills
• Focused and detail-oriented
• Strong analytical abilities
• Above average English written and oral communication skills; good in business correspondence
• Can adapt to changing shift schedules:

• Morning Shift (8:00AM 5:00PM)
• Mid Shift (4:00PM 1:00AM)
• Evening Shift (11:00PM 8:00AM)

Azeus Systems