Quality Analyst | Content Moderation (Video)
- Pasig City, Metro Manila
- Permanent
- Full-time
- Conduct quality assurance evaluations (internal audits) for employees to improve the customer experience
- Provides immediate feedback to employees who incur critical error
- Conducts regular feedback to employees regarding their quality audits
- Spearheads in internal and external calibration sessions and provide calibration result
- Generate weekly, monthly, and quarterly quality audit-related reports, which shall be sent out to internal clients such as Operations Manager and team captain.
- Help improve our frontline consultants' technical competence through quality evaluations, identifying both strengths and development opportunities.
- Performs other duties as assigned
- Bachelor's/College degree
- Proven interest in technology and how it is changing the world of work
- With at least two years of Quality Assurance experience.
- Extensive experience in audit and quality management.
- Knowledge of tools, concepts, and methodologies of QA
- At least 2-years of experience in doing a quality audit for any related campaign in a BPO setting.
- Attention to detail
- Analytical Skills
- Commitment to delivering to the highest quality first time
- Proven ability to work to deadlines and under pressure with a positive attitude
- Strong communication skills in written English and able to communicate effectively with a team in English
- Examples of taking the initiative in a work setting, with positive outcomes
- Coaching and development abilities