Part-Time Customer Service Support (Non-Voice) for a Marketing Company
- Makati City, Metro Manila
- Permanent
- Part-time
Identify and escalate priority issues
Ensure customer satisfaction by offering top-notch customer serviceNice to have
Experience using Zendesk and AsanaResponsibilities
Industry: Marketing, Advertising
Services: In-text Advertising and Marketing; Audiences data platform
Description: As a CSA, you will serve as the first point of contact for our requesters, ensuring they receive top-notch service while you address their concerns or queries. You will need to have strong interpersonal skills, excellent communication abilities, and a passion for helping people to succeed in this role.If this sounds like you, then you're just who we're looking for to join our remote LTVplus squad!🌟 Who We Are: LTVplus - Your Global Remote Team
At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.📋 When you join LTVplus Your Mission will be to:
- Handle customer inquiries across email, chat, and social media like a pro.
- Be the voice of the brand, providing personalized and top-notch support.
- Collaborate with our awesome team to boost customer satisfaction and share insights.
- Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
- Adapt to different client needs - because every day is a new adventure!
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.