Content Developer (Bridgetown, QC) | Onsite

• College Level; Bachelor’s Degree preferred
• At least 5 years of experience developing training curriculum or knowledge content for a service center environment.
• Strong skills working with authoring tools such as: Articulate Storyline, Camtasia, Adobe Creative Cloud, Vyond, etc.
• Strong PC and MS Office skills.
• Instructional design or knowledge management certification, preferred.
• Experience developing training curriculum for a customer service call center and/or Healthcare industry preferred
• Exposure to Knowledge management and technical writing preferred.
• Demonstrated success with business writing and presentation skills
• Understanding of customer contact center operations.
• Ability to incorporate the principles of adult learning into training curricula utilizing instructor-led, virtual and eLearning platforms.
• Ability to bring innovative thought process to curriculum design and curation
• Ability to convey complex information and scenarios into meaningful, effective training course material.
• Excellent communication skills (verbal, written, and presentation) at all levels of the organization.
• Experience working in a fast-paced Agile environment.
• Understanding of the Principles of Adult Learning
• Experience implementing training programs and building strong relationships and consensus.

• Learning Content Design:

• Create, implement, and maintain course content for new hire and ongoing contact center training.
• Apply instructional design methodologies to optimize learning approaches and measure training success.
• Develop engaging micro-learning courses and scalable role-play scenarios aligned with curricula.
• Design learner evaluations to assess knowledge retention across instructor-led, virtual, and eLearning formats.
• Mentor and conduct peer reviews on instructional design deliverables; share knowledge through enablement sessions.
• Leverage emerging AI-enabled learning technologies to enhance training efficiency and engagement.
• Project & Relationship Management:

• Collaborate with global teams to gather feedback, assess needs, and develop impactful, time-efficient learning solutions.
• Partner with leadership and business stakeholders to identify improvement opportunities in soft skills, competencies, and technical knowledge.
• Utilize Agile methods to update curricula based on product, system, and process changes.
• Lead large projects, manage stakeholders, and communicate effectively at all management levels.
• Work closely with SMEs to enable content delivery, collect feedback, and implement improvements, aligning with Service Operations strategy.
• General Safety and Security:

• Safeguard organizational assets by adhering to Quality Information Security Management System principles.
• Ensure confidentiality, integrity, and availability of critical business information.

TASQ Staffing Solutions