CSR for Healthcare BPO | Scheduling account | Pioneer Team

• Collecting all required patient information, including scheduling, pre-registration, and insurance verification.
• Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures.
• Obtaining and accurately entering necessary demographic, clinical, and billing information.
• Explaining processes, forms and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures.
• Collecting copays and payment information when necessary.
• Processing required information according to client policies and procedures.
• Providing professional, compassionate and concierge-like service to patients.

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