In this role you will be required to handle all types of aftersales matters, an aftersales matter is considered any support a customer requires after their order has either been collected at the store or shipped from our warehouses or stores. These matters can be anything from a basic troubleshooting concern warranty returns to courier delivery concerns. YOU DESERVE THE BEST - Enjoy these Perks! Daytime schedule Continuous career development Annual Appraisal based on merits Regular awards and recognitions Employee Savings Program Additional HMO coverage with Dental (with dependent & pre-existing conditions accepted) Life insurance Paid-time offs Free Daily Meals Employee referral programs This is where youu0026rsquoll shine: Customer support Provide first point of contact support for any aftersales matters such tasks include but are not limited to: Providing basic troubleshooting, level 1 technical support to customers Assist customers in applying for and following up on warranty matters Assist customers in following up any delivery concerns You will need to evaluate and make approval for accepting to start the RA process or escalate further for any complicated warranty situation. You will be providing this support and communication via multiple communication channels, which include Phone, Zendesk, Email, Backend correspondence and Live Chat. Handle customer aftersales matters for all business segments, including Retail, Delivery, Commercial and Marketplace. To ensure that all correspondence and communication is clear and responses to the customer are handled in a prompt and timely manner. You need to always show empathy and professionalism to the customer during the aftersales support. Internal Communication Liaise with the presales team (including the SSO, Commercial and Retail teams) to gather further information as required to assist in helping customers with their aftersales concerns. Escalate presales concerns to the appropriate team when required. Work closely with the warranty department to ensure the customer warranty concerns are handled in a timely manner and any follow-up information is provided promptly to ensure a high level of customers satisfaction. Participate in weekly and monthly aftersales meetings to discuss the performance, progress and plans of the department. Participate in training sessions that may relate specifically to aftersales/customer service handling or technical and vendor type training. Some of which may be conducted outside of normal business hours. What youu0026rsquoll bring in: Excellent customer service & communication skills Technical expertise with latest computer hardware and components Result oriented & with high attention to detail Have at least 2-3 yearsu0027 experience in presales and sales for IT products Fluent in English, both written and verbal. Proven excellence in phone and customer service manner and skills. Ability to listen to and empathise with customers. Excellent time and task management skills. Integrity, honesty, flexibility, good energy levels and ability to deal with stress. Willing to work in a team environment. Professional manner and neat appearance. Ability to work under minimal supervision. Amenable to working on site: BGC Day Accelerate your career and work at a culture where diversity and fresh perspectives are embraced. Apply through our partner TGT now.