Temporary Specialist, Service Center

Philippines
Temporary
Full-time

2 days ago

Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.About Analog DevicesAnalog Devices, Inc. (NASDAQ: ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at and on and .Reporting directly to the HRSC Operations Lead, this role is dedicated to delivering exceptional customer service and operational support to Human Resources, managers, and employees.Works in close partnership with Global Learning & Talent Development colleagues and program managers. Supports the effective rollout, communication, and administration of company-wide technical learning initiatives, projects, and policies within Analog Devices HR Shared Services. Collaborate with Learning Specialists to address technology improvements or issues, enhancing processes and providing valuable experience for all learners, people managers, and stakeholders.Key Responsibilities:1. Handles inquiries and resolves issues concerning Learning & Development policies and programs.2. Utilize current company resources and databases to research and resolve questions related to policies, practices, and guidelines. If necessary, escalate unresolved issues to the HRSSC Operations Lead or Global Subject Matter Experts.3. Under the guidance and direction of the HRSSC Operations Lead, actively participate in the implementation of new programs and policies.4. Responsible for achieving established individual Service Level Agreements (SLA) and key performance metrics as agreed upon with their direct supervisor.5. Supports the communication of Analog’s Learning & Development initiatives and projects using a range of online and electronic channels.6. Maintain comprehensive process documentation to ensure seamless transitions when required. You may also be responsible for developing and enhancing existing procedures as needed.7. Regularly create, review, and update Frequently Asked Questions to ensure information remains accurate and helpful.8. Record, monitor, and update transactions in the SharePoint transaction log, ensuring all trackers are consistently maintained for Operations Management reference.9. Identify process risks and implement appropriate controls or contingency measures to effectively manage them.10. Prepare and submit root cause analysis (RCA) for any instances where assigned services are not delivered as expected.11. Ensure to send endorsements in case you are unable to report to work.12. Provide reports identified by the SMEs or the HRSSC Operations Lead.13. Participate in organizational activities.14. Attend mandatory/agreed trainings.15. Facilitate/attend and participate in team meetings.16. Promotes and adheres to Company’s commitment on corporate social responsibility.17. Full time night shift.Competencies

HR or Shared Services Environment

Technical Knowledge in using MS Applications

Stakeholder Management knowledge

Knowledge in Workday, Service Now, Onboarding, Background Screening and I9 Process

Education and Experience

University Degree

0-2 years of HR / HR Shared Services Experience

Semicon industry experience preferred but not required

Additional Requirements

Ensures that she/he is knowledgeable and updated with all HR processes, system, tools and services in the region/worldwide, including the basic services, tools and policies of Finance and IS that have downstream or upstream impact of HR processes

Analyzes and responds to phone/online inquiries from employees and managers related to HR programs, policies, procedures, and tools. Provides complete and accurate response to each inquiry and escalates inquiries according to pre-defined escalation procedures when necessary.

Develops, create, update and improve process documentations.

Updates contents in HR Services portal in The Circuit and HR Knowledgebase

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.Job Req Type: Graduate JobRequired Travel: Yes, 10% of the time

Analog Devices

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