SAP Service Improve Analyst

Pasig City, Metro Manila
Permanent
Full-time

2 days ago

About The CompanyInchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.Our diverse global team of over 18,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrowThe Digital Delivery Centres accelerate Inchcape's digital journey by positively impacting the business and its customers through innovative and essential technological solutions.Through our top talents, we support the mobility of millions of people globally through the power of digital technology.Purpose of Role:Monitor the quality of services ensuring SLAs and user satisfaction, which area provided by the SAP technical and functional support teams.Job Role and Responsibilities:

Update and publish the operation management reports, dashboards and indicators established as metric of the services provided by the SAP support team.

Monitor SLAs and ensure the correctly cataloguing process of tickets managed by SAP Services and Support team.

Ensure tracking of escalated tickets in order to keep users informed of the latest updates.

Rise alerts to act in a timely and appropriate manner.

Maintain processes updated and documented in the repository.

Assist the management and continuous improvement on our processes.

Qualifications:

Knowledge in Microsoft tools as Excel and PowerPoint
Desirable, but not essential, Microsoft Power BI and Manage Engine
Desirable, but not essential, ITIL fundamentals certification
Analytical skills
Detail and results-oriented
Good organization and Problem-Solving skills
Customer service skills

Realise your potentialBuild a brilliant career, where you're encouraged and supported to fulfil your ambition, mentored by excellent managers.Explore exciting and rewarding career pathways, with regular promotion and performance reviews to help you progress.Develop your expertise and upgrade your skills with continuous training in the latest tech advancements.If you have the skills, passion, and drive to thrive in this role, and you're ready to grow your career with a dynamic global team in the digital space, we want to hear from you!

Inchcape

Apply Now