Call Center Agent - Non-Voice / Back Office Account
Bill Gosling
- Manila City, Metro Manila
- Permanent
- Full-time
- Get as much as of Php 18,000 ++ monthly
- Competitive allowances and incentives
- Performance based incentives
- Night Differential Rate
- HMO for you and your 2 dependents
- Life Insurance package
- Vacation and Sick time offs
- Anniversary Leave
- Birthday Leave
- Emergency Loan Assistance
- Dental Coverage
- Wellness Activities and Mental Health Awareness
- Monthly Engagement Activities (in office games, competitions and prizes)
- Amazing work culture where you can learn and grow
- Help customers with complaints and questions, give customers information about products and services
- Ensure to deliver BGO and client metrics and expectations on a regular basis.
- Ensure customer satisfaction and provide professional customer support
- Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
- Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
- Champion company core values and other company programs
- Other duties as assigned
- You enjoy talking to people on the phone
- You are empathetic, a good listener, and want to help others
- Have a desire to grow and drive your career forward
- for SHS Graduates must have at least 1 year BPO experience handling international account
- 2nd year college undergraduate or Degree holders, no experience required