Virtual Assistant ( for ETSY )
Remote VA PH
- Philippines
- Permanent
- Full-time
(Must know these tools: Vela, eRank or other similar apps)Key Responsibilities:Product Listings Management:
- Assist Etsy sellers in creating, optimizing, and managing product listings on the Etsy platform.
- Write compelling product titles, descriptions, and tags to improve search visibility and attract potential buyers.
- Upload high-quality images, videos, and product variations to enhance product listings and increase sales conversions.
- Monitor inventory levels, stock availability, and product variations for Etsy listings.
- Coordinate with suppliers, manufacturers, and artisans to ensure timely replenishment of stock and availability of products.
- Update inventory counts, mark items as "sold out" or "back in stock," and manage product discontinuations as needed.
- Process customer orders, confirm order details, and coordinate order fulfillment and shipping logistics.
- Monitor order status, track shipments, and communicate delivery updates to customers in a timely manner.
- Handle order cancellations, returns, refunds, and exchanges according to Etsy's policies and procedures.
- Respond to customer inquiries, feedback, and messages promptly and professionally through Etsy's messaging platform.
- Provide assistance with product inquiries, sizing information, shipping estimates, and order tracking to ensure positive customer experiences.
- Address customer complaints or issues with empathy and efficiency, striving to achieve customer satisfaction and resolution.
- Assist in implementing marketing strategies to promote Etsy shop listings and increase brand visibility.
- Create and schedule social media posts, email campaigns, and promotional activities to drive traffic and sales to Etsy shop.
- Monitor marketing performance metrics, track campaign effectiveness, and provide insights for optimization.
- Familiarity with Etsy's seller tools, including Seller Dashboard, Shop Manager, and Listing Manager.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities effectively.
- Excellent communication and interpersonal skills, with the ability to interact professionally with customers, suppliers, and team members.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with e-commerce management tools and platforms.
- Analytical mindset with the ability to interpret data, analyze trends, and make data-driven decisions to optimize Etsy shop performance.
- Creativity and resourcefulness in developing marketing strategies, promotional campaigns, and product listings.
- Adaptability and flexibility to work in a dynamic and fast-paced virtual environment.
- Integrity, reliability, and commitment to maintaining confidentiality of sensitive business information.