Office Manager

• Ensure the smooth day-to-day running of the Satellite Office including but not limited to facilities, supplies, and cleanliness
• Liaise with building management and service vendors (i.e. cleaning, IT, internet, security)
• Monitor office maintenance needs and coordinate timely repairs or improvements
• Oversee inventory management for office supplies, equipment, and pantry items
• Liaise with Satellite Office HR and Recruitment teams to execute hiring, training, retention, culture, or other people initiatives
• Provide on-site support for general staff queries and admin processes
• Support compliance with attendance tracking, timesheets, and basic office documentation
• Organise staff engagement activities, office events, and internal communications
• Act as a key David Jones contact for H&S and any emergency procedures (including weather incidents)

• Manage local vendor relationships and contracts, ensuring services meet standards and budgets
• Serve as the local contact between the Satellite Office and Support Centre Office
• Communicate and implement enterprise policies, announcements, and initiatives at a local level
• Analyse skill gaps and performance improvement opportunities (department, team, and individual level)
• Ensure company values and cultural alignment are embedded within the Satellite Office
• Provide regular updates to Support Centre management regarding local office issues, improvements, or support needs
• Coordinate logistics for Support Centre leaders visiting the Satellite Office (including workspace and travel support)
• Assist Satellite Office leaders by providing logistic and/or administrative support as needed
• Conduct reporting for Support Centre Management as required

• Lead and motivate Satellite Office based team members of all levels for a high-performance culture
• Establish an effective operating rhythm across verticals and teams
• Manage regular catch ups with all team leaders and stakeholders, listening to their feedback and ensuring efficiency office unity
• Educate and empower Satellite Office to continuously uphold David Jones’ culture and values
• Lead self to ensure empowered, capable and accountable to deliver priorities
• Promote a thriving team culture, with a focus on achievement, empowerment, inclusivity and innovation that values continuous learning and puts our customer at the heart of all that we do
• Lead, coach and develop a high performing team – assume responsibility for day to day supervision of Satellite office team members, escalating issues to their respective line leader locally or in Support Office, as required
• Partner cross functionally to ensure shared success and champion best practice, while indirectly building capability and confidence across the business.
• Act in accordance with David Jones THRIVING Cultural Foundations and Code of Ethics & Conduct. Comply with all David Jones policies, practices and procedures.

• Maintain a safe working environment for team members, contractors and visitors, and ensure that others are not put at risk.
• Implement and adhere to WHS policies and procedures, guidelines and safe work practices within your area of responsibility; and complete all required WHS training.
• Ensure that you consult and avoid introducing new hazards or breaches of WHS legislation when implementing new initiatives, systems, products, equipment or designs.
• Report injuries or hazards as per policy and support return to work programs.

• A minimum 5+ years of experience in office or operations management, preferably in a BPO or offshore environment
• Strong organisational and multitasking abilities
• Strong proficiency in people supervision with experience in leading others directly, or indirectly in a matrix environment
• Excellent written and verbal communication skills in English
• Ability to quickly establish credibility and respect, and build strong working relationships with all stakeholders
• Demonstrable maturity, professionalism, and integrity
• Experience dealing with vendors, contracts, and office administration
• Proficient in Microsoft Office any other Satellite programs
• Ability to work independently while collaborating across multiple teams and cultures
• Familiarity with HR adim and coordination is a plus but not a requirement

• We are curious to understand our customer and build a long term relationship
• Our customer sees us as a source of inspiration and we are dedicated to delighting them with seamless solutions as one team

• We trust each other to act with integrity, value our unique skillsets and are accountable for our decisions
• We have the confidence to learn from our challenges and take action to drive achievements
• Together we celebrate our successes

• We care for our people, customers, partners and community by creating an inclusive environment through belonging and respect
• We embrace the diversity of our ideas that allows our people to reach their full potential
• We are responsible for our planet through our focus on sustainability

• We constantly seek innovative ways of improving, challenging and exploring ways we can inspire
• We achieve this by listening, seeking feedback and having the courage to challenge the status quo
• By doing this we contribute to the success and legacy of our business

Satellite Office