TASQ is hiring a team leader for our Spanish account. The pre-screening interview will take place over the phone, so please ensure your line is available.**Position:** Spanish Team Leader (BGC)**Key Qualifications:**- Willingness to work in shifting schedules.- Must be available for on-site work in BGC, Taguig.- Ability to start immediately.**Requirements:**- A minimum of 4 years of customer service experience in the BPO/BPM industry.- Bachelors degree in any field.- At least B2 Level Spanish proficiency according to CEFR or Berlitz standards.- Previous experience as a team lead for Spanish-speaking agents handling voice interactions (inbound or outbound calls).- Over 2 years in leadership roles.**Job Responsibilities:**- Manage teams effectively by handling tasks such as resource planning, career development, performance management, and attrition management.- Provide coaching and support to team members, helping to bridge knowledge gaps and address skill and motivation issues.- Address user/customer escalations and develop action plans to resolve any concerns, taking ownership until resolution.- Regularly implement and oversee internal and external governance.- Keep the team updated with the latest process changes and individual/team targets.- Identify opportunities for process improvement and mentor team members in implementing improvement ideas/Six Sigma/lean projects.**Benefits:**- Health Maintenance Organization (HMO) coverage for the employee and 2 dependents from day one.- Quarterly performance bonuses.- Excellent career development opportunities.- 24 leave days per year.
