Project Expatriate Transactions Advisor

• Provide end to end HR Operations support to employees, line managers, and local HR.
• Execution of complex Local and Expatriate HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees.
• Provide policy advice or/and clarify policy-related questions from the employee and the relocation advisor (and other parties if necessary e.g. line managers, business HR).
• Management of cases according to established ways of working, including:
• Using the Salesforce to log queries and updates, create tickets and ensure closure of tickets
• WIP management, keeping customers updated on the status of open cases
• Taking ownership of end-to-end processes,
• Handing-off cases to other teams in HR Services as required
• Dealing with third party service providers
• Meeting established KPIs and SLAs.
• Timely escalation of complex queries to senior advisors, SMEs and policy teams. Acting as a country or process focal point if necessary.
• Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases. Building partnerships with HR Partners (HRitC, HRitB, GOS and other HR Services teams) by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.
• Providing input for Knowledge Management within the team (including creation and ownership of documentation/ job aids). Ensuring the info in Knowledge Management is up-to-date. Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives. Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.

• "Answers employee queries: ""How to?"", ""Request Info"". Executes well documented process to be followed, with clearly defined decision points.
• Nature of work requires understanding of clearly documented HR policies, processes, & systems. Works within well-defined and standardized procedures and practices and is supervised on progress and results by manager.
• Executes process steps in Workday, managing entries in Shell People, and Assignment Pro

• At least 1-2 years relevant work experience with proven stakeholder engagement and project management skills
• Familiarity with Talent/HR Tools, Systems & Processes is an advantage
• Workday and SAP experience is preferred
• Can handle complex and confidential individual cases with minimal supervision
• Able to work under pressure, whereby setting priorities is key to deliver quality output on time
• Ability to manage multiple international stakeholders, including sensitive or challenging discussions.
• Adapts in an environment with a variety of stakeholders, both in terms of seniority, location, and discipline.
• Previous experience in Shared Services or relevant experience in a multinational environment is an advantage
• Amenable to report following a night-shift working pattern (5pm - 2am)

• To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.
• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

• Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
• We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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