Job Description At Softchoice, we aim to unleash the potential of people and technology. Our company was built around the idea that success is only possible through team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. to make life better for each other, our customers, our partners, and our communities. As a member of Customer Operations , you will work directly with customers and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality, and accuracy. You will collaborate with customers to help them and leverage problem-solving skills to proactively address issues before they arise. As a Customer Operations Associate (COA) , you will be responsible for delivering a customer experience while maintaining consistently high customer satisfaction scores. As part of a team, you'll support a specific set of Customers & Sales Representatives by providing fulfillment expertise in a fast-paced, collaborative environment. Duties and Responsibilities: Manage customer orders with a focus on quality and accuracy Fulfill orders with suppliers, including: PO submission Confirming stock availability Providing instructions Managing vendor inquiries Updating order status Ensure accuracy of Estimated Time to Ship (ETS) dates Proactively manage open orders to drive faster delivery and better pricing by: Sourcing new vendors Searching for alternative stock locations Prevent, reduce, and resolve rejected orders Prioritize and manage a high volume of requests from Customers and Sales Teams Create cross-functional relationships to support product delivery and post-sales support Engage customers directly to: Resolve issues Clarify order requirements Ensure timely product delivery Keep customers proactively informed about order statuses Collaborate with peers to improve the customer experience continuously Establish and maintain high customer satisfaction scores (NPS) Proactively search and provide replacement products to Customers and Sales when necessary Requirements Energetic, enthusiastic and able to communicate effectively with customers with a focus on customer satisfaction. Extremely detail-oriented, organized and able to provide clear and accurate updates to relevant teams. An ability to work in a cross-functional environment at all levels. Strong interpersonal, organizational and communication skills. A motivated self-starter with strong problem-solving skills and a track record of meeting and exceeding goals through creativity and relationship building. Basic knowledge and navigation of Microsoft Excel and Outlook. Excellent time management skills & ability to prioritize work from multiple streams. Thrives in a fast-paced but fun work environment. Experience in a customer support and purchasing. Experience working with SAP is considered an asset. Benefits Great Place to Work-Certified Company Premium HMO Holistic employee experience Rewards and incentives Monthly engagement activities Career advancement opportunities Paid referral program