Director

Mandaluyong City, Metro Manila Ortigas Center, Pasig City
Permanent
Full-time

1 month ago

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.To start a career that is out of the ordinary, please apply...Job DetailsThis role requires managing a portfolio of accounts that will be assigned covering Kantar solutions relevant to client. Responsibilities include managing key client accounts, designing insightful solutions, and building a team of experts, with required skills in program management, data handling, presentation, stakeholder communication, and technology understanding. As one of the senior account and team leaders in the organization, this role will involve leading the customer experience strategy to foster strong client relationships and grow business in the Philippines.InsightsOur insights colleagues are experts in human understanding. With expertise covering brand, innovation, creative, media, commerce and customer experience, they help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers.Key Outcomes

Nurture and grow a portfolio of accounts by identifying and pursuing opportunities that will grow existing business, revenue and profitability.
Lead, support and grow CX in the Philippines business by taking care of existing clients and helping pursue new leads
Oversee client accounts and lead the team on delivering all account deliverables while working to agreed budgets, and course-corrects where required

Design appropriate solutions to drive meaningful insight for clients’ needs and their business

Develop in-depth knowledge and understanding of clients and their business in all interactions with clients. Deliverables and analysis conducted applies this knowledge and commercial implications and realities.

Accountable for motivating, nurturing and building a team of experts that will deliver any program excellently (CX and Research)

Capabilities

Experience in Insights, Market Research and similar practice
Experience in CX Program Management (workshops, project management skills, etc)

Comfortable with multiple data sources including client + survey

Strong presentation skills and story telling

Good communicator with experience managing multiple senior stakeholders

Comfortable in using and talking about technology as an enabler, ideal with experience and more depth in technology workings
People management skills

Location Mandaluyong City, Ortigas CenterPhilippinesKantar Rewards StatementAt Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.

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