Call Center Agent

StackPH

  • Cebu
  • Permanent
  • Full-time
  • 1 month ago
The Customer Service Representative is responsible for providing excellent customer support by handling inquiries, resolving complaints, processing orders, and delivering information about products and services. The ideal candidate is a problem-solver with strong communication skills and a commitment to customer satisfaction.Key Responsibilities:
  • Answer incoming customer calls, chats, or emails in a professional manner
  • Resolve customer issues promptly and accurately, escalating when necessary
  • Process orders, forms, applications, and requests
  • Maintain a thorough knowledge of company products, services, and policies
  • Document customer interactions in CRM systems
  • Follow up on customer interactions to ensure resolution and satisfaction
  • Meet performance targets related to customer satisfaction, response time, and quality

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