Payroll Specialist III

• Payroll Processing and Compliance

• Ensure accurate and timely end-to-end payroll processing for assigned clients, including all payroll-impacting changes, tax forms, payments, and reporting.
• Conduct quality control and audits to maintain a low error/defect rate.
• Proactively manage quarterly and year-end audits, reconciliations, and reporting requirements.
• Perform payroll adjustments, garnishments, and benefit deductions in compliance with legislative and company policies.
• For Canada-specific responsibilities (preferred experience):

• Perform monthly reconciliations of federal and provincial tax remittances.
• Validate and process Records of Employment (ROEs) in compliance with Service Canada requirements.
• Support payroll processing aligned with CRA legislation, provincial employment standards, and statutory deductions.
• Client Support and Issue Resolution

• Provide exceptional payroll support services in alignment with client contracts, SLAs, and regulatory obligations.
• Manage client cases within the case management system, ensuring complete, accurate, and timely documentation.
• Collaborate with internal teams to resolve payroll issues and respond to employee inquiries promptly.
• Attend and lead client meetings, supporting discussions from a payroll perspective.
• Support Client Relationship Executives and internal partners with payroll-related requests.
• Continuous Improvement and Leadership

• Drive customer satisfaction through quality service delivery and proactive process improvements.
• Lead or participate in training sessions for peers and clients as needed.
• Create, update, and maintain standard operating procedures, ensuring quarterly reviews are completed.
• Execute minor configuration updates and adhere to the established Change Control process.
• Collaboration and Partnership

• Build strong relationships with cross-functional partners and external vendors.
• Communicate effectively and professionally in all interactions, adapting communication style to audience needs.
• Contribute to a culture of learning, ownership, and teamwork within the Payroll Services organization.

• Minimum 3 years of U.S./CANADA payroll experience (multi-client, high-volume environment preferred).
• Preferred: Experience processing Canadian payroll, including CRA remittances, ROEs, and provincial regulations.
• Experience processing payroll for 2,000+ employees across multiple jurisdictions.
• Strong understanding of quality control and audit standards in payroll operations.
• Working knowledge of Dayforce HCM or similar cloud-based payroll systems.
• Proficiency in Microsoft Excel and general PC literacy.
• Multinational payroll experience (U.S. and Canada strongly preferred).
• Excellent analytical, organizational, and problem-solving abilities.
• Strong interpersonal and communication skills—verbal and written.
• Demonstrated ability to work independently and make informed decisions.
• Flexibility to support clients across time zones (hours of operation between 8 AM – 8 PM EST, with potential weekend or holiday coverage).
• PCP certification (or willingness to obtain within 18 months) preferred.
• A proactive mindset with a passion for continuous learning and professional growth.
• Experience in an outsourced or managed payroll environment is an asset.

Ceridian