JOB SUMMARY Executes the direction and strategies of the Branches Head through efficient management of the branch&aposs operations & performance. JOB RESPONSIBILITIES Sales Executes formulated branch-level sales strategies and activities such as the Agency Development & Partnership Initiative, among others, to achieve the branch&aposs targets. Provides guidance and support to Accounts Officer in attaining their individual targets. Aligns with the Accounts Officer to solicit recommendation & feedback regarding products and collaborates with Deputy Branches Head in analyzing collected recommendations & feedback. Collection Management Manages overall receivables of the branch within set company standards. Reviews and approves policies for cancellation in compliance with Shared Financials' Collection Guidelines. Profitability Manages overall profitability of branch accounts to achieve the branch&aposs profitability targets. Approves claims within their authority limits in compliance with Product&aposs Claims guidelines. Directs the branch&aposs sound selection & acceptance of risks in compliance with the Product&aposs Underwriting guidelines. Utilizes GAE judiciously to keep it in acceptable levels. Analyzes the branch&aposs GAE utilization and collaborates with the Deputy Branches Head in proposing the GAE budget. Customer Experience Manages and maintains consistent delivery of branch services for positive customer experience. Maintains strategic relationship with key customers and partners. Process Management Monitors the overall efficiency of the branch to ensure that established Service Level Agreements are consistently met. Monitors the overall compliance of the branch on customer data collection guidelines. Reviews and ensures accuracy of reports prepared by Accounts Officer and/or Accounts Support. Designs and implements an efficient and secure records management process in the branch. Facilitates periodic process reviews with the team and recommends solutions to Deputy Branches Head to address servicing challenges. Leads the implementation of approved process enhancements in the branch. Updates Branch employees on any developments (e.g., new product, product enhancements, new process, process enhancements) advised by Product Managers. QUALIFICATIONS A bachelor&aposs degree graduate of any course With at least three (3) years of relevant work experience preferably gained from the financial services and/or insurance industry At least two (2) years of people management experience A Basic Non-Life Insurance Passer with any certification on Non-Life Insurance Intermediate Courses on Underwriting and Claims is preferred. Show more Show less