Junior Operations Manager

• Team Building and Leadership:

• Assist in creating a positive and inclusive team culture.
• Support recruitment, onboarding, and training of new team members.
• Foster team cohesion through regular communication, team-building activities, and conflict resolution.
• Employee Engagement and Retention:

• Help implement strategies to enhance employee satisfaction and reduce turnover.
• Conduct regular check-ins with team members to understand their needs and address concerns.
• Help develop and promote employee recognition programs.
• Professional Development:

• Help identify training and development needs for team members.
• Assist in supporting career growth opportunities and succession planning.
• Encourage continuous learning and skill enhancement.
• Compliance and HR Policies:

• Ensure adherence to company policies, procedures, and relevant labor laws.
• Assist in managing employee records, attendance, and performance documentation.
• Participate in disciplinary actions and grievance handling as necessary

• Assist in defining clear performance metrics and key performance indicators (KPIs) for various teams.
• Support the implementation of performance-tracking systems and tools.
• Align team goals with organizational objectives and client expectations.
• Performance Evaluation:

• Participate in regular performance reviews and feedback sessions.
• Help analyze performance data to identify trends, strengths, and areas for improvement.
• Collaborate with team leaders to develop action plans for underperforming employees.
• Coaching and Mentoring:

• Provide ongoing coaching and support to team leaders and members.
• Assist in developing individualized performance improvement plans (PIPs).
• Encourage a culture of continuous improvement and accountability.
• Recognition and Rewards:

• Support the implementation of performance-based recognition and reward programs.
• Ensure that achievements and contributions are appropriately acknowledged.
• Promote a culture of excellence and high performance.

• Assist in analyzing and improving operational processes and workflows.
• Support the implementation of best practices and process automation.
• Monitor productivity metrics and identify bottlenecks or inefficiencies.
• Resource Allocation:

• Help in ensuring optimal allocation of resources, including personnel, technology, and budget.
• Assist in managing work schedules, task assignments, and workload distribution.
• Coordinate with other departments to ensure seamless operations and resource sharing.
• Technology and Tools:

• Support the adoption and effective use of technology and tools for enhanced productivity.
• Assist in training team members on new systems and software.
• Monitor the effectiveness of tools and recommend improvements or alternatives.
• Quality Assurance:

• Participate in developing and implementing quality control measures.
• Assist in monitoring and maintaining high standards of service delivery.
• Collaborate with teams to address issues and implement corrective actions.

• Must have 5 to 10 years of experience as a Supervisor or Team Lead in a BPO handling US-based accounts.
• Excellent verbal and written English communication skills.
• Must be efficient with MS Office applications and Google Suite.
• Must have experience using project management tools.
• Strong initiative; ability to work in a fast-paced environment.
• Ability to be highly organized with an emphasis on accuracy and timeliness.
• Ability to organize information, pay attention to detail, and accurately follow procedures.
• Ability to work with others in a team environment, occasionally under time pressure, and on several tasks at the same time.
• Ability to effectively communicate orally and in writing with co-workers, management team, other departments, vendors, and outside agencies, including being sensitive to professional ethics.
• Ability to work in shifting schedules.
• Record of professional behavior and ability to handle confidential information.
• Highly dependable/Good attendance record.
• Demonstrated flexibility and adaptability to change.

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

eFLEXervices