Collections Officer
Acquire BPO
- Quezon City, Metro Manila
- Permanent
- Full-time
Metro Manila, Philippines
Reporting to: Team Leader or Senior Team LeaderWe’re an award- winning global outsources providing a suite of contact center and back office services. We’re proud of our success as Australia’s largest outsourcer to the Philippines and as our Credit and Collections Officer, you’ll be responsible to contact customers with debt and set up arrangement for their payment.As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting creditCard, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.A SNAPSHOT OF YOUR ROLEProcessing paymentsEncouraging timely commitment in accordance with customer’s account’s collection calendarEnsure customers are aware and informed of their due and overdue bills through outbound callsProvide assistance and customer education against financial over-commitment on inbound calls.Provide excellent customer experience while collecting paymentsAttend to both inbound & outbound calls in incorporating Standard Collections proceduresInitiate strategies for collections processed and proceduresNegotiate account resolution, payment arrangements and re-payment terms.Respond to customer queries involving overdue amounts on account and account billing cycle.Encourage timely commitment from customers against overdue amounts and financial over-commitmentReview and recommend payment arrangements based on customer’s paying behaviour and company’s collections target.Retain customer loyalty while initiating processes for collectionsAccount Management Tracking: maintain and update customer accounts to sync payments made, account status against collections calendar.Addresses customer concerns regarding overdue bills and creates solutions that are responsive to both customer needs and collections targetHandles customers satisfactorily and avoids emotional confrontations within the callMaintain composure in dealing with difficult customersA BIT ABOUT YOUAbility to work in a fast-paced environment where targets and deadlines need to be reached and met.Has a strong sense of urgencySound negotiation skills, balance assertivenessStrong problem-solving skillsResults orientedAccount managementWHAT SUCCESS LOOKS LIKEHigh customer satisfaction.Achievement of team’s pre-defined KPIs and SLAs.Excellent feedback from customers.WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:CollaborationImpactPassionTransparencyJoin the A-Team and experience the A-Life!