WW Solutions Operations Lead

• Act as the Operations Lead on core function/shift/geography assigned.
• Provide consultations to internal or external teams that require the technical or process or E2E expertise.
• Provide supervisory floor support to operations for any business-related activities & issues. Support the operations manager in all operational aspects of the role.
• Collaborate with other Operations Leads, project managers, and stakeholders to ensure alignment for business objectives/requirements.
• Conduct initial investigation and Root Cause Analysis for the resolution of escalations and operational issues.
• Be the primary escalation contact for the operations managers with the stakeholders, as needed, particularly when there is a large scope and stakeholder management from the operations manager.
• Identify chronic process and system issues and work with Process Analyst for resolution.
• Support governance activities to ensure process adherence and business controls compliance.
• Perform quality audits and metrics tracking for current or new process rollouts.
• Conduct User Acceptance Tests for process changes.

• Conduct technical coaching and process mentoring to targeted specialists in the organization.
• Co-develop process training and training materials.
• Conduct on-boarding or refresher process training.
• Support the Operations Manager in the development of the Training Needs Analysis (TNA)

• Execute day-to-day transactions of the prescribed processes according to the standard and global policy and procedures.
• As needed, act as the back-up and overflow support to the operational specialists.
• As needed, act as the back-up to the 1st level Operations manager

• Ability to quickly learn and become an expert in different system-driven tasks and flows. Including current hyper-automation systems that can enable increased efficiency.
• Leadership abilities to direct, coach, mentor.
• Must be able to learn processes and system to a great level of detail.
• Must be able to multitask efficiently. Must work well with deadlines and other job stresses.
• Must be proficient in other Microsoft Office applications: Word, PowerPoint, Excel, Visio; knowledge is a plus
• Professional and excellent written and oral communications skills; Individual will need to constantly communicate with international counterparts and internal customers / stakeholders.
• Strong analytical skills using various problem-solving methods and systems necessary.
• Well-developed interpersonal skills. Ability to get along well with diverse personalities; mature-flexible.
• Pays attention to details of areas affecting incoming work and affected by outgoing work product.
• Systematic, strong analytical, organizational, and reasoning abilities.
• High energy level, comfortable performing multifaceted projects in conjunction with normal activities
• Ability to establish credibility and be decisive-but able to recognize and support the organization's preferences and priorities.
• Strong focus on the customer and the operational aspects of the business
• Sound administrative skills.

• BA/BS degree in Business Management, Engineering, Computer Science, IT (Information Technology) or equivalent. Master's degree in business administration a plus.
• A minimum of 2 years operational experience in data analysis/management and the delivery of operations through use of technology solutions including the use of Enterprise Resource Planning solutions.
• Supervisory experience is preferred.
• Experience with transactional operations execution to defined service level agreements and quality.
• Knowledge and experience in finance, business, and economics.
• The individual will be involved in client/stakeholder interactions.
• Background with distribution, planning, and order management processes Sound administrative skills.

Lexmark