Service Desk Officer (NetSuite Certified)
GA HR Consultancy
- Quezon City, Metro Manila
- Permanent
- Full-time
- Team Leadership: Oversee and mentor a team of Service Desk Analysts, ensuring high quality service delivery and adherence to service level agreements (SLAs).
- NetSuite Support: Provide day-to-day support for NetSuite users, ensuring issues are resolved quickly and efficiently.
- Incident and Requests Management: Manage escalated requests and incidents from users, ensuring timely and accurate resolution.
- Configuration and Customization: Lead the team in assisting with basic NetSuite configuration and minor customizations to meet users needs and business requirements.
- Users Access and Permissions: Ensure proper configuration of NetSuite user roles, permissions, and security settings, maintaining compliance with company policies.
- Training and Documentation: Oversee the development of training materials and ensure users are equipped with knowledge to maximize NetSuite features.
- Process Improvement: Identify areas for improvement in the service desk process and drive operational excellence.
- Collaboration with IT Teams: Work closely with other IT teams to resolve complex technical issues and enhance NetSuite system functionalities.
- System Monitoring Performance: Proactively monitor NetSuite system performance and lead efforts to optimize the system for better reliability and efficiency.
- NetSuite Certification: At least Basic NetSuite Certification (NetSuite Functional Consultant or Service Desk Certification)
- Experience: Minimum of 3 years of experience in a Service Desk or Support role, ideally with experience in NetSuite or ERP systems.
- Leadership Potential: Strong communication and collaboration skills with a demonstrated potential for leadership, such as taking initiative, mentoring, and process improvement.
- Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently while maintaining a high level of satisfaction.
- Technical Knowledge: Basic understanding of NetSuite modules (e.g., Finance, Order Management, Inventory) and ERP system configurations.
- Proficiency: Experience with Ticketing Systems and proficiency in MS Office.
- Education: Bachelor's degree in IT, Business, or related field.
- Preferred: Knowledge of NetSuite configuration, customization, and integration with other systems.
- Leadership Development: This is an ideal opportunity to develop leadership skills, mentoring a team while ensuring operational excellence in NetSuite Support.
- Competitive Salary based on experience and qualifications.
- Comprehensive Benefits offering work-life balance, health support, and financial wellness.
- Career Growth: Opportunity to grow your career within an IT service company and gain hands on experience with NetSuite.
- Collaborative Environment: Join a dynamic team that values continuous improvement and offers support for your professional development.
- Flexible Work Setup: Enjoy 4 days onsite and 1 work-from-home day per week, with flexibility to choose your preferred work-from-home day.
- Great work environment
- Flexible working options
- Leadership Role