ANALYST, BUSINESS
- Cebu
- Permanent
- Full-time
- Contextualizes and conceptualizes objectives and needs within the framework of:
- Mission Statement
- Mission Leader role definition
- STRIDES values
- Collaborates with business teams, leveraging technology when needed.
- Assists process owners in improving current processes and solving process-related problems through meetings and data collection.
- Analyzes information from process owners and their teams to document, study, and improve processes.
- Provides education to standardize terminology across areas, departments, or geographies.
- Leads process redesign workshops.
- Facilitates process mapping and business process reengineering.
- Provides training on tools used for process improvement.
- Assists in documenting policies and procedures from improved processes.
- Supports presentation of improved processes to stakeholders.
- BPO industry experience and deep understanding of KPIs.
- Basic functional understanding of IT solutions such as ERP, CRM, and BI.
- CI Six Sigma Green Belt Certification – Required.
- Bachelor Degree
- Project Management
- Management Communication
- Business / Financial Analysis
- Continuous Improvement
- Strategic Planning
- Strategic Thinking and Analysis
- Critical Thinking
- Business Software Applications
- Cost-Benefit Analysis