We currently have exciting opportunities for Software Support Engineers to join our expanding team at our offices in Cebu City, PhilippinesRole DescriptionA Frontline Support Engineer works as a technical resource within our Customer Support organization. They will work closely with our Tier 1 Technical Support Analysts to resolve recurring systemic issues and perform root cause analysis.This role will work directly with clients and other team members to resolve incidents ranging from troubleshooting SQL Server performance issues, analysing views & stored procedures, and performing minor project work for our ERP solutions.ResponsibilitiesAddress and resolve incoming application questions and incidents from end usersDocument all pertinent end user identification information in our CRM databaseAbility to perform root-cause analysis on recurring system issuesRemotely perform application updates, software upgrades, and database backupsRecord, track, and document the problem-solving processParticipate in after-hours on call rotationTest fixes and perform post-resolution follow-ups to ensure adequate resolution of issuesRemain current on changes and new features added through regular software updates & releases.Other responsibilities as assignedQualificationsBachelor’s degree in Information Technology, Computer Science, Computer Engineering or equivalent experienceTroubleshooting skills with a high level of self-reliance to resolve complex technical problemsExcellent oral and written communication skills with both technical and non-technical audiencesAbility to work in a fast-paced team environmentBasic networking, user administration, and T-SQL scripting skills requiredExperience with Microsoft SQL, SAP Crystal Reports, SQL Reporting Services, and the Windows Server product line are an advantage.Current Microsoft certifications in SQL Server and Windows Server product lines an advantageWho we areSustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.What we doOur innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.Join Our Mission for a Sustainable Future and Enjoy the Following Benefits:Health insurance that covers up to three dependentsShuttle service for convenient transportationComplimentary on-site food and coffee for your enjoymentAllowancesAccess to a comprehensive learning and development platform that provides on-the-job training on essential skills, with the ability to track your progress centrally25 days of leaveJoining a world leader in sustainability software servicesHybrid work arrangement for a flexible work-life balance
