Description: - Answers and initiates a variety of real time inbound and outbound voice and non voice based services. - Verifies and updates customer information, responds to queries and resolves issues. - Provide prompt resolution to customer inquiries by providing appropriate and accurate information. - Accurately document and update records and databases in accordance with prescribed formats and required systems. - Provides transaction processing support to clients. - Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions. Duties and Responsibilities: Qualifications: - At least 18 years old and have excellent English communication skills - Must have completed high school or senior high school - Customer service, collections or sales experience in a call center industry is preferred but not required - Have working knowledge of computers and the Internet, and able to type at least 35-40 words per minute - Can successfully communicate with customers to gather information and learn about their needs and expectations - Collaborate with others to ensure the customer issues are resolved Requirements: - Government Numbers - Proof of Educational Attainment Skills: (Not indicated)