About the job Branch Operations Associate - Cash Services
Location: Makati / Cavite / Pampanga / Iloilo
Corporate Title: RF
Work Arrangement: Onsite
Our Cash Services Department is looking for detail-oriented and reliable professionals to join us as Branch Operations Associates.In this role, you will play a key part in ensuring the accuracy, timeliness, and security of cash servicing operations across deposit pick-ups, store cash requirements, and ATM replenishments.Your dream. Our focus.East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.What the role will entailHandle deposit pick-ups, cash deliveries, store cash requirements, and ATM replenishments with accuracy, timeliness, and security.Oversee cash handling processes including balancing, vault management, documentation, and preparation of secured cash bags.Lead armored car operations, including trip planning, monitoring cash-in-transit, and ensuring compliance with insurance coverage.Maintain and file complete transaction records, deposit slips, and agreements while ensuring strict adherence to cash operating procedures.Coordinate with CSD officers, service providers, and security partners to resolve operational concerns and uphold safety standards.Provide excellent client service by addressing inquiries, ensuring service commitments, and supporting other CSD units as needed.What we're looking forBachelors Degree in Finance, Accountancy, Banking, or other related coursesMinimum of 2 years relevant experience in customer service, accounting, finance, or related rolesStrong attention to detail, accuracy, and compliance in handling cash and documentationGood communication and interpersonal skills with the ability to work effectively in teamsHigh level of integrity and commitment to operational security and service excellenceWhat you can expect from joining our teamCareer development and training opportunitiesCompetitive salary package and benefitsPerformance-based incentives and recognition programs to reward high-performing individualsOpportunity to work with industry experts and be mentored by themDefined career progression paths to guide your professional growth
