Experienced Chat/Email Support Agents

Cebu City, Cebu
Permanent
Full-time

10 days ago
Apply easily

NOTE: At least 1 year of extensive Email and/or Chat Support experience is required. If you have the required experience, please make sure to highlight that on your resume. Only candidates who meet the minimum qualification will be reviewed.About the account:This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.Heed their call:"Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Customer Support Agents that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you."Responsibilities:

Answer customer inquiries regarding subscriptions via chat and email
Attend to billing concerns
Resolve billing disputes

Desired Skills & Knowledge:

Must have at least 1 year of Email and/or Chat Support experience in Customer Service and/or Technical Support
Strong written communication skills that lend to clear and concise text-based communication, including de-escalation skills
Adherent to email SOP and KPIs for response times and online availability
Keyboard skills required (typing speed of at least 45 WPM)
Previous experience with subscription service industry is a plus
Must have a high degree of professional ethics, integrity and a team player
Strong computer skills including internet and Windows/Mac-based applications
Strong administrative skills
Understanding of the American consumers mentality is a plus
Supports the mission of Truth & Tradition"
Energetic, fun and confident personality
Willing to work nights and weekends
Willing to work on-site

Work Schedule: Night ShiftSelect VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!Checkout our Facebook page:Enjoy the following benefits:

Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park

*Terms and conditions apply.How to apply:Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.What to prepare:

Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
Pen
ID

orQuick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).

Select VoiceCom