WFM Team Lead (Alabang) | Onsite
TASQ Staffing Solutions View all jobs
- Muntinlupa City, Metro Manila
- Permanent
- Full-time
- Amenable to work in shifting schedules.
- Amenable to work ONSITE in Alabang.
- Able to start ASAP
- Minimum experience of 4 years with customer service and workforce in the BPO/BPM industry
- Bachelors degree in any course
- A minimum of 2 years in a leadership role. Must already have experience in a team leader role.
- Willingness to work in rotational shifts
- Demonstrates understanding of end to end real-time monitoring, forecasting, scheduling, and capacity planning
- Technical functional knowledge – adept in adapting to changes in tools and processes – including ASPECT tool, IEX, Genesys, SAP and oracle.
- Experience in managing teams
- Able to coach, mentor, motivate and interact with people
- Ensure that workforce is staffed optimally by creating forecast and staffing models
- Monitor request queues on a real time basis and ensure adherence to the planned and prepared schedules based on volume forecast
- Monitor SLAs and initiate contingency plans
- Makes data-supported recommendations
- Builds effective working relationships with internal and external clients/customers
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 24 Leaves Annually