Management Trainee

Genpact

Muntinlupa City, Metro Manila
Permanent
Full-time

16 days ago

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Management Trainee, Collections.We are looking for Order To Cash (OTC) professionals in B2B Collections/Dispute management, team lead experienced, who have worked preferably on Oracle ERP- Collection module and have a good understanding of Collection SLA delivery & upstream and downstream of Collection/ExceptionsResponsibilities

Leading a portfolio of strategic accounts delivers on customer specified parameters and business specific metrics.
Respond to email /phone queries related to disputed invoice, research and analyze the disputes/deductions in ERP, schedule call with customers
Handle severely aged Past-due accounts, skip trace to find better contact, make customer concern calls. Ensure Timely escalation of accounts for Support, call out problems to Client stakeholder and or management as appropriate for immediate resolution
Review order on hold for the customer in portfolio
Should drive the Account reconciliation, SLA Metrics, Promise to pay rate, PD% reduction across buckets, Contact skip tracing, dispute resolution, Order releases

Daily reporting of individual portfolios to track and supervise the past dues
Understand performance metrics. Perform a trends' analysis. Recommend and execute suitable actions to the customer/ management.
Effectively communicate and support the collection goals, while providing quality customer service as well as actively pursuing knowledge of skills and tools to be used in all collection efforts.

Qualifications we seek in you!Minimum Qualifications

College graduate of any course but preferably Business Commerce/Business Management course

Strong Communication Skills (verbal and written)

Preferred Qualifications/ Skills

Make process improvements to ensure delivery of all performance CTQs
Proficient in MS Office
Strong analytical skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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