QA Team Leader for Private Markets

With Intelligence View all jobs

  • Cebu City, Cebu
  • Permanent
  • Full-time
  • 1 month ago
Job Description:About the roleWith Intelligence is a leading data and intelligence provider specializing in the asset management sector. We deliver high-quality insights and analytics, empowering clients to make informed investment decisions. We are looking for a highly motivated and detail-oriented QA Team Leader to oversee the accuracy, integrity, and consistency of data collected by our researchers. You will lead and mentor a team of data quality analysts, ensuring our data meets industry standards and regulatory requirements. This is a fantastic opportunity for an ambitious professional looking to grow into a leadershipposition within a fast-paced, data-driven environment.What you'll be doing * Lead and motivate a team of quality analysts to maintain high standards of service and process efficiency
  • Conduct regular performance reviews and provide constructive feedback to team members
  • Identify training needs and implement development programmes to upskill the team
  • Monitor key quality metrics and implement corrective actions to address any performance issues
  • Collaborate with other departments to identify opportunities for process improvements
  • Provide detailed reporting and analysis to key stakeholders
  • Foster a positive, customer-centric culture within the team
Requirements:What we're looking for * Significant experience in a supervisory or team leader role within a call centre or customer service environment
  • Proven track record of leading and motivating high-performing teams
  • Strong analytical and problem-solving skills, with the ability to interpret data and identify areas for improvement
  • Excellent communication and interpersonal skills, with the ability to build rapport and provide effective feedback
  • Familiarity with quality management frameworks and continuous improvement methodologies
  • Degree or equivalent qualification in a relevant field
Benefits:What we offer * Competitive salary and bonus structure
  • Comprehensive health and wellness benefits
  • Ongoing training and development opportunities
  • Supportive and collaborative work environment
  • Opportunities for career progression
  • Hybrid Set-Up and Morning Shift Schedule
  • Observes PH Holidays

With Intelligence

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