Reports To Product Program Manager Job Summary Your employment duties as a Quality Assurance Analyst II will consist of the duties listed below. This list is not to be taken as fixed or exhaustive however, and you will be expected to perform any reasonable employment task assigned by a leader. As a Quality Assurance Analyst II, you will be involved in creating and implementing a defined strategy for quality assurance and testing. You will create customer-specific test cases based upon build documentation and customer workflows. You will test new client builds, as well as project tickets and support tickets. Ultimately, you will ensure that our products work as intended in client environments. Competencies Attention to Detail Problem Solving Critical Thinking Results Orientation Communication Adaptability Time Management Job Duties Collaborate with cross-functional teams to ensure quality throughout the project implementation lifecycle. Evaluate builds, project tickets, and support tickets to make sure the work done matches the description in the ticket and that the environment is working as anticipated. Perform a variety of different types of tests, including functional, regression, negative, interface, and workflow-specific testing. Assist the support teams in reproducing customer issues, ensuring a consistent customer experience. Contribute to the QA team knowledge base such that we maintain a solid library of reference documentation. Develop customer-specific test plans and cases based upon build and workflow documentation. Take ownership of test planning and executions. Work with QA leadership and team to ensure a continuous improvement in test processes. Follow QA processes and best practices. Job Requirements Education in the Information Technology field and/or SCRUM related certifications. Minimum of 4+ years of related experience in software quality assurance. Exposure to SQL basics and queries. Exposure to automation in Java or JavaScript is a strong asset. Strong competency using JIRA. Excellent communication skills, both verbally and in writing. Experience working directly with software developers. High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment. High level of integrity and work ethic. Demonstrated time management and prioritization skills. Demonstrated aptitude for learning new technologies. Work Conditions Work in addition to and/or outside of regular business hours will occasionally be required, including evenings, weekends, and/or holidays. Operation of desktop computer and peripherals. Working in a busy office environment with frequent interruptions. Timeless Medical Systems strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Timeless Medical Systems Inc. will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment. Timeless Medical Systems is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If accommodation is needed, please indicate by answering yes to the corresponding application question. Show more Show less