L&D VTH Global Learning_Senior Associate_Badges and Degrees

EY

  • Taguig City, Metro Manila
  • Permanent
  • Full-time
  • 1 month ago
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.Job Summary:EY Virtual Talent Hub (VTH) is a core service line within the Global Delivery Services organization, providing multiple Talent/HR support services. VTH provides services to Region, Area and Global teams in Talent and Learning functions. These services are delivered from centres in Dalian, China; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines.EY Virtual Talent Hub (VTH) works in a fully integrated way with onshore Learning teams and colleagues, participating in meetings, projects, planning and execution activities as part of one team. It is aligned with the Global Learning Process Model and in conjunction with offshore VTH managed services (Content Admin Team and Deployment Admin Team).EY Global Learning Deployment team is a dynamic, virtual team of Global Learning Deployment professionals working from 20+ diverse geographical locations across the world. We are looking for a colleague who will bring new ideas and fresh pair of eyes to our work across EY.EY VTH - Learning Deployment Specialist - Senior AssociateThis position is part of the administrative team for the Badges and Degrees program, specifically handling ticket processing related to EY Badges.The primary responsibility of this role is to collaborate closely with learners/employees and Quality Reviewers to ensure the efficient review and resolution of tickets.Applications Used: Service-Now, Other L & D specific toolsShift: Rotational / Night ShiftsEssential Functions of the Job:Responsibilities:
  • Work closely with Quality Reviewers of all ranks across the business, to process EY Badge tickets.
  • Quality Reviewer management - monitor workflow and track tickets against agreed turnaround times
  • Client management - effectively manage client relationships by understanding their needs, providing tailored solutions, and ensuring a high level of satisfaction through regular communication and support.
  • Learner management - monitor requests made to learner/employees by Quality Reviewers and update Service-Now accordingly
  • Liase with Quality Reviewers and learners/employees to keep them updated on ticket progress and outcome
  • Respond to queries from Quality Reviewers, learners/employees and the global deployment team
  • Complete transactional reviews of experience documentation
  • Process tickets in Service-Now
  • Escalate any specific ticket issues to the Supervisor or Global Deployment team
  • Support the induction of new team members.
  • Seek to continuously improve internal practices to best in class standards.
Knowledge and Skills Requirements:
  • Understanding and experience of professional services firm or large international corporations' processes and work environment.
  • Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels
  • Previous experience of task management, processes, operations, learning administration or diligence type of work.
  • Strong team player, enthusiastic with can-do approach and ability to coordinate and work as 'one team'
  • Experience of managing multiple tasks in parallel in an organized and coordinated way, with exceptional quality.
  • Knowledge and hands on experience of ServiceNow and SuccessFactors a great advantage.
  • Strong IT skills - Microsoft Office 365 suite - Teams, Excel, PowerPoint, Word, Outlook, SharePoint, etc.
  • Knowledge of Learning & Development tools, technologies and platforms that can be leveraged in deployment.
Other Requirements:
  • Flexibility in working hours to accommodate multiple time zones as needed.
  • May need to work extra hours in case of special customer requirements.
  • Ability to learn new processes and skills quickly.
  • Knowledge of EY Badges, Service Now and SuccessFactors preferred.
  • Creativity and out-of-the-box thinking in finding new ways of doing things.
  • Demonstrable experience of working in dynamic, fast-paced environments to deliver required results.
Job Requirements:Education:
  • Master's / Bachelor's degree in business or HR related discipline. Preference will be given for those with HR Specialization
Experience:
  • 5+ years' work experience
  • Experience of working in Talent, Learning, Operations or HR in professional services or corporate environment.
  • Previous working in international and diverse environment.
  • Previous working in a virtual environment.
EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY