For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary Opportunity for rapid career growth for Top Performers HMO with 2 free beneficiaries on Day One Shift Schedule (Day shift/Mid shift/Night shift) Pioneer, Non-voice, and Easy Accounts Available Free Coffee and Biscuits in the office Retirement/Life Insurance for Qualified Staff Incentives and Signing Bonuses & other Premium Benefits for you to enjoy. Job Responsibilities Follow standard operations and procedures. Recognize and escalate priority problems in accordance with Client standards. Ensure one call resolution prioritizing customer satisfaction. Perform basic troubleshooting when necessary. Qualifications With or without BPO Experience At least High School Graduate (Old curriculum) / ALS Graduate Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!