Customer Service Administrator
- Taguig City, Metro Manila
- Permanent
- Full-time
- Adhere to the program's Standard Operating Procedures;
- Identify customer's concern/s and provide available resolution using the program tools;
- Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued;
- Adhere to Quality Monitoring (QA) guidelines;
- Demonstrate a high level of professionalism and strong customer service skills;
- Update the system tools with the details of each call transaction in accordance with the quality guidelines;
- Regularly stay updated with the latest product knowledge using available resources;
- Escalate customer concerns if deemed necessary to Team Leader or next manager in line of escalation;
- Create a positive impression of Canon whenever interacting with customers;
- Undertake any Ad Hoc project or assignments assigned by Team Leader;
- Adhere to all company policies and procedures;
- Be willing to be cross-trained to other LOB process in case a need to support other LOB arise.
- With at least a high school diploma
- 6 months or more full-time call handling experience
- With email or chat handling experience is an advantage
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