Client Support Analyst
DICE205 Digital Corporation
- Mandaluyong City, Metro Manila
- Permanent
- Full-time
- Assist in fulfilling requests and resolving issues in coordination with the internal production team as applicable.
- Inform request status to client and manage their expectations.
- Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.
- Perform maintenance work involving updating and uploading website contents and assets Monitors live systems by the company and perform any necessary preventive maintenance work
- Develop working knowledge on live systems
- Communicate with internal senior management periodically on client implementation status updates
- Evaluate requirements of end users if change request or within scope of maintenance contracts in collaboration with project management team
- Build and maintain strong relationships with colleagues, clients and partners
- Handle the dedicated deployment for systems for rollout. This includes direct coordination with brands and stores, ensuring a smooth and efficient onboarding process, and providing initial support. Focus on effective communication, timely execution, and strong collaboration to ensure the successful implementation.
- Must be a graduate of any 4-year business or IT course, fresh grads are welcome
- Diligent
- Willing to learn
- With very good communication skills
- With pleasing personality
- Has Good written and spoken english
- Has great attention to detail and easy to train
- Candidates with experience in support for system deployment or digital transformation projects is a plus.
- Work from Home
- Paid Sick Leave
- Paid Vacation Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Paid Holidays
- Flexitime
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Kalibrr