Operations Manager

• Manage and oversee the operations of the financial program, including staffing, training, and performance management
• Develop and implement operational strategies to improve productivity, efficiency, and customer satisfaction
• Monitor and analyze key performance indicators to identify areas for improvement
• Collaborate with cross-functional teams to resolve customer issues and address client needs
• Ensure compliance with relevant regulations and internal policies
• Provide coaching and mentorship to team members to support their professional development
• Participate in the planning and implementation of process improvements and new initiatives

• Minimum of 3-5 years of experience in a similar operations management role, preferably in the call centre or customer service industry
• Strong leadership and people management skills, with the ability to motivate and inspire a team
• Excellent problem-solving and decision-making abilities, with a focus on continuous improvement
• Proficient in data analysis and performance reporting
• Thorough understanding of call centre operations, including staffing, scheduling, and quality assurance
• Familiarity with financial services regulations and compliance requirements
• Excellent communication and interpersonal skills, both written and verbal

Alorica