Customer Service Representative

Metro Manila
US$900-1,000 per month
Contract
Full-time

2 days ago

Position : Customer Service RepresentativeWork Hours (Client) : Pacific Time hours, with the flexibility to start your day anytime between 8–10 AM.Pay Range : $900 - $1000 USD/month (varies based on skill set and experience level)Location of Search : Philippines, South AfricaWork Location : REMOTEType of Contract : Independent ContractorCompany/Client Overview:Migration Software ServicesDuties and Responsibilities:We’re looking for a Customer Service Representative who is both customer-friendly and technically capable. In this role, you’ll act as a bridge between customers and our technical team—translating technical language into plain, easy-to-understand explanations.Most support will be through chat and email (95%), with occasional calls or screen shares when needed. The ideal candidate is proactive in troubleshooting, tries to resolve issues before escalating, and knows how to balance technical accuracy with customer-friendly communication.

Provide timely, professional support via chat and email, with occasional calls (small percentage).
Troubleshoot customer issues and attempt resolution before escalating.
Translate technical jargon into simple, customer-friendly language.
Escalate to the technical team only when necessary, with clear context.
Use Intercom for customer support, Notion for internal documentation, and an in-house CRM system.
Identify recurring issues, contribute to knowledge base content, and improve customer experience.

Minimum Requirements:Language requirement: Excellent English Communication SkillsEducation: Bachelor's Degree (ideally)Experience: 3+ years of related experience

Proven customer-facing support experience with strong problem-solving skills.
Technical support background: comfortable with troubleshooting and first-level resolution, not just ticket handoff.
Experience using CRM or helpdesk tools (Zendesk, Intercom) — non-negotiable
HubSpot, Salesforce, Pipedrive experience required
Strong written and spoken English with the ability to explain solutions in clear, simple terms. (minimal accent is fine—clarity matters most.)
Comfortable with technical language, while knowing how to “translate” it for non-technical users.
Proactive, resourceful, and capable of independent work within a distributed team.
Learns processes quickly without requiring step-by-step written documentation, demonstrating adaptability and resourcefulness.

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