Support & Deployment Engineer - Cebu

The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities:

Deploy, maintain, and support Azeus software and services, both On Cloud and On Premise
Setup and maintain project hardware and software base on established procedures and specifications
Maintain technical documents and specifications of infrastructure and customer details
Monitor systems using monitoring tools and provide support, recommendation and resolution on issues.
Identify, investigate, troubleshoot, resolve and document client and system issues.
Properly escalate issues to appropriate internal teams (e.g. System Engineers, Developers)
Prioritize, maintain, track and document multiple issues and tickets at one time
Assist with the deployment and enhancement of support and deployment standards and procedures

Qualifications:

Graduate of Computer Engineering, Electronics and Communications Engineering, or related course.
At least 1 year of work experience in providing client-facing support or in the related field is preferred
Basic knowledge on Windows, Linux, JIRA. Knowledge on Ansible, Shell, Powershell, AWS, Azure is a plus.
Excellent problem solving skills
Excellent interpersonal skills
Excellent customer service skills
Works well individually or in a group
Good written and verbal communication skills
Strong organization skills
Works well under pressure and time constraints
Able to work on flexible, shifting work schedules as needed (Night, weekend and holidays)
Willing to be on-call for support cases (Night, weekend and holidays)

Others: