Customer Care Executive, Philippines

• Deliver exceptional customer service via all channels, ensuring that customer order and enquiry needs are met while maintaining service level agreements.
• Provide an effortless customer experience by proactively communicating with customers on any updates or changes to their orders / enquiries in a professional and courteous manner.
• Contribute to sales targets by working closely with the sales team and performing high level value-added activities set out by the business.
• Comply with all company procedures and policies, including Code of Conduct, EH&S, etc.
• Identify potential customer needs / opportunities to grow business by providing high human touch.
• Minimize escalation of complaints and ensure high customer satisfaction by working with stakeholders within the end-to-end process.
• Proactively contribute to the ongoing development of business processes and policies using continuous improvement methodologies.
• Work with and support the customer service team to maintain and support customer expectations.
• Responsible for maintaining and updating customer information in SAP.

• At least 2 years of customer service experience.
• Intermediate Microsoft skills in Microsoft Office.
• Effective negotiator and influencer with outstanding written and verbal communication skills.
• Excellent interpersonal skills: approachable, positive, motivated, go-getter attitude.
• Appreciation and interest in providing exceptional customer service.
• Proactive and driven in all aspects of work and able to operate without daily supervision.
• Highly motivated with probing tenacity to achieve and exceed objectives.
• Strong planning, prioritization, and time management skills.
• Ability to communicate complex solutions simply and concisely.
• Disciplined analytical approach to problem-solving.
• Shows respect to others and values different opinions and perspectives.
• Shows a desire to continuously learn and develop.
• Takes ownership and is confident to take risks and learn from them.
• Knowledge of SAP is an advantage.

• Experience of working in an inbound / outbound call centre environment.
• Knowledge of CRM and QM2 functionality.

RS Group plc