Duty Manager

• Operational Management:

• Oversee daily operations to ensure smooth functioning of all departments.
• Coordinate with various departments to ensure prompt and efficient service delivery.
• Monitor and maintain high standards of guest service, safety, and security.
• Guest Relations:

• Address and resolve guest complaints and concerns promptly and effectively.
• Maintain a visible presence in the resort to interact with guests and staff.
• Ensure VIPs and returning guests receive personalized attention and service.
• Staff Management:

• Supervise and support staff across different departments during shifts.
• Conduct briefings and debriefings with staff to communicate daily operations and expectations.
• Assist in training and developing team members to enhance their skills and performance.
• Administrative Duties:

• Prepare and submit reports on operational performance and incidents.
• Ensure compliance with company policies, procedures, and standards.
• Assist in budget management and cost control initiatives.
• Crisis Management:

• Act as the primary point of contact during emergencies or critical incidents.
• Implement and oversee emergency procedures and ensure staff are trained and prepared.

• Bachelors degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in a supervisory or managerial role in the hospitality industry.
• Strong leadership, communication, and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in hotel management software and Microsoft Office Suite.
• Excellent problem-solving abilities and attention to detail.
• Fluency in English; proficiency in additional languages is an advantage.
• Amenable to work in Boracay island.

Filinvest Group