Retail Operations Manager About the Role We are seeking a dynamic and results-driven Retail Operations Manager to oversee the daily operations of multiple branches within our [F&B / Restaurant] group. This role is responsible for ensuring each location consistently delivers operational excellence and outstanding guest experiences and meets financial targets. The ideal candidate has a strong background in food & beverage operations, a passion for service, and the ability to lead and inspire teams across different locations. Key Responsibilities Operational Leadership Oversee day-to-day operations of multiple branches, ensuring compliance with brand standards, sequence of service, SOPs, and local regulations. Monitor and optimize service quality, food safety, and cleanliness across all locations. Implement systems and processes that improve efficiency, reduce waste, and enhance profitability. People Management Lead, train, and mentor branch managers and their teams to achieve operational and sales targets. Conduct regular performance reviews and create development plans for branch leadership. Foster a culture of accountability, teamwork, and service excellence. Sales & Financial Performance Review and analyze sales reports, labor costs, and other KPIs to identify areas for improvement. Develop and execute strategies to meet revenue and profit goals. Collaborate with marketing and other departments to drive foot traffic, upselling, and seasonal promotions. Customer Experience Ensure each branch consistently delivers exceptional guest service. Address customer feedback promptly and professionally to maintain high satisfaction ratings. Implement initiatives to increase repeat business and brand loyalty. Operational Projects Oversee new branch openings, renovations, and rebranding projects. Coordinate with procurement and supply chain teams to maintain optimal inventory levels. Ensure all branches are compliant with licensing, safety, and labor requirements. Qualifications Bachelor's degree in Hospitality Management or a related field preferred. Minimum 5 years of progressive experience in multi-branch F&B or restaurant operations management. Strong leadership skills with experience managing and motivating large teams. Proven track record of meeting or exceeding operational and financial targets. Excellent organizational, analytical, and problem-solving abilities. Proficient in MS Office / Google Workspace; experience with POS and inventory systems preferred. Willingness to travel regularly to branch locations. Show more Show less