Customer Service Agent
Bezos.ai
- Philippines
- Contract
- Full-time
- Day-to-day: Handle support tickets for our e-commerce clients who expect quick responses and resolutions from a team who know how things work
- Internal Improvements: You'll be making our ticketing system, processes and team more efficient, able to handle more customer queries faster
- Problem Solving: Agents need to apply problem-solving skills to diagnose and resolve e-commerce client issues. This involves analysing the problem, comparing it with known issues, and determining the best course of action to resolve the client's concerns
- Continuous Learning and Improvement: You'll be making our ticketing system, processes and team more efficient, able to handle more customer queries faster
- Communication and collaboration: Effectively communicate improvements to internal and external stakeholders, fostering strong relationships
- A solid foundation of 3+ years in Logistics, Operations, E-commerce, or a related arena.
- Proven expertise in customer success or operations, with a similar tenure.
- A quick learner, adept at adapting in a fast-paced, energetic startup environment.
- Exceptional communication skills in English, both written and verbal.
- An organizational wizard, capable of juggling multiple priorities against tight deadlines.
- A data-driven mindset, eager to unearth problems, pinpoint opportunities, and evaluate impacts.
- A team player persona, exuding positivity and camaraderie, inspiring those around you.
- Join a high-profile startup that is scaling fast
- Have the ability to shape your role and the company
- Experience a workplace that is entrepreneurial, fast-paced, solution-focused, disciplined, team-oriented and fun
- Flexible working to support families and varying needs.