Application Support Engineer (Tuesday to Saturday Shift)
DTCC
- Manila City, Metro Manila
- Permanent
- Full-time
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
- Experience with using ITIL Change, Incident and Problem management processes.
- Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis.
- Troubleshoot and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.
- Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
- Contribute to Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
- Participate in Disaster Recovery / Loss of Region events (planned and unplanned) executing tasks and collecting evidence.
- Collaborate both within the team and across teams to resolve application issues and escalate as needed. Partner with development teams to provide input into the design and development stages of applications.
- Support audit requests in a timely fashion providing needed documentation and evidence.
- Plan and execute certificate creation/renewals as needed.
- Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.
- Strong ability to gather and analyze project requirements and translate them into technical specification(s).
- Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams.
- Review and update knowledge articles and runbooks with application development teams to confirm information is up to date.
- Identify and implement automation opportunities to reduce manual effort associated with application monitoring.
- Execute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g., SNOW, SF, etc)
- Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately.
- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience.
- Hands on experience in Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
- Good to have Mainframe scheduling (Job abends, Predecessor/Successor)
- Scheduling Tool experience (CA AutoSys, Control-M)
- Preferred to have distributed systems like Unix, Linux, Windows, SQL/PLSQL
- Cloud Technologies (AWS services (S3,EC2,Lambda,SQS,IAM roles), Azure, OpenShift, RDS Aurora, Postgress) is preferred
- Familiarity working with relational databases (DB2, Oracle, Snowflake)
- Monitoring and Data Tools experience (Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
- Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
- Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
- Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
- Hands on experience with ETL tools (Informatica Datahub/IDQ, Talend)
- Fosters a culture where honesty and transparency are expected.
- Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up to date.
- Invests effort to individually coach others.
- Builds collaborative teams across the organization.
- Communicates openly keeping everyone across the organization informed.