Opportunity Opportunity Provides direction and leadership to a group of team members for the purpose of achieving key results in port, vessel, and cargo operations of the Maersk Group in the Philippines, as per Operations SLA To identify, implement, and lead opportunities for improvement in Operations execution and cost management. The Operations Manager should build transparency, communicate with stakeholders/external parties and motivate the team. Key Responsibilities Port and Vessel Operations To direct team members under scope in ensuring timely and accurate communication of vessel berthing in the covered ports and terminals including providing berthing alternatives as needed Implement and constantly review the role of agents in vessel husbandry roles, process and standard requirement for both internal and external compliance Ensures operations are adequately resourced on both proforma and execution levels and risks are timely assessed and addressed conducts post-mortem reviews of vessel calls to assess and address areas of improvement. To promptly address and resolve the concerns of the cargo handlers, terminals or any operational vendors and authorities to ensure fast vessel turnaround. Cargo Execution & Management To maintain and initiate periodic and regular reviews of all timelines and deadlines related to cargo-related documents (both input and output) through coordination with internal functions (CS, CGO, HOC) and external partners (agents, terminals, port handlers) To drive awareness and compliance internally of terminal and port procedures and guidelines which may have an impact on company cargo execution and handling - making sure we have clear guidelines and processes in place to identify and address exceptions. To manage and review the cargo processes related to Maersk Group cargo loading on third-party CCA vessels, and vice versa - when Main Line Operators (MLOs) load on Sealand-operated ships ensuring we have the right process and communication in place to avoid misses in execution To take responsibility of area scope's acceptance of Dangerous Goods (DG), Out-of-Gauge (OOG), and Reefer (RF) cargo, ensuring compliance to port, terminal, vessel and local government requirements and/or restrictions To improve the efficiency of our container tracking and control through service providers by ensuring real-time updates, and pushing for automated solutions as much as possible driving performance in all ports under scope. Cost-Conscious Execution Understanding that Operations 'spends money' to execute operations - but does so sensibly through effective use of company resources. Driving cost reductions within the function, and influences cross-functional savings. Ensures regular and timely input and review on port, CY, and miscellaneous costs in areas under scope - and that activities done in the location are as per contract or available tariff any non-regular costs should be reviewed and minimized Runs projects to drive cost efficiency and makes sure all payments are done as per requirements by the Finance and Compliance teams (including Facilitation payments - if any). Provides inputs to Maersk Procurement teams to substantiate agreements and service level agreements with service providers Functional Stakeholder Management To champion cross-functional collaboration, and understand how interdependencies impact Operational deliverables and vice versa, ensure Operations processes under scope add value and efficiency to other teams - promoting a OneMaersk mindset. To maintain and develop good relationship with external service providers understand their operational procedures and how it affects ours including but not limited to terminals, ports, cargo handlers, government authorities et al. - and be able to provide recommendations and escalate as needed to regulatory bodies To familiarize one's self and the Operations team with local rules and regulations which may directly or indirectly affect meeting any of the team's performance indicators To keep Management abreast on market and competitor analysis or changes to operational and organizational set-up that may impact the Group's market status positively or negatively To respond to Outlook (e-mail) correspondences within 24 hours To give regular feedback on challenges met, and on any pending issues that may impact the team's current performance, or in the future Team Development Coach and develop direct reports keeping motivation and competency levels of each member up, requesting and implementing appropriate training for the team (as needed) to ensure their grasp of systems and well-developed skill sets to meet objectives Drive performance and talent management within the team and function assessing, supporting, and encouraging the right talent and provide inputs on resource and succession planning. To initiate regular, and thorough review of all team's tasks and processes to identify efficiencies, initiate improvement, and implement - escalating to higher stakeholders locally and regionally as necessary To promote a 'Kaizen' (change for the better) mindset within the team, and encourage an atmosphere where looking for efficiencies (work-wise, and cost-wise) is priority To express own thoughts and ideas for personal training and development to improve personal and team's performance, and perform better in current and future functions in the company To always comply with the local country agency policies and guidelines, be it operational or administrative To reinforce Maersk Group Culture, Company Values and reputation, and to ensure compliance with APMM Group policies To attend to other tasks and responsibilities as may be assigned, and/or directed. We are looking for Graduate of a Bachelor's Degree in a relevant field with at least five (5) years of shipping operations experience Good verbal and written communication skills in both English and Filipino Able to motivate, direct and develop team members to build organizational capability, and talent strength Able to work and navigate cross-functional discussions with different levels of hierarchy internally and externally can approach and provide pragmatic solutions. Can work independently in a challenging and dynamic environment dealing with different and urgent incidents at the same time. A compelling personality with a sense of urgency, results-oriented, and attention to detail. Willing to be contacted 24/7, and be on-duty beyond office hours when necessary. Embodies, and lives in accordance with the Company's values and vision Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
